Jobs

Technical Support Engineer


Gilroy, CA

Position Description

Location: Gilroy, CA 

Position Type: Contract

Travel: <10%

We’re Blue River, a team of innovators driven to radically change agriculture by creating intelligent machinery. We empower our customers – farmers - to implement more sustainable solutions: optimize chemical usage, reimagining routine processes, and improving farming yields year after year. We believe that focusing on the small stuff – pixel-by-pixel and plant-by-plant - leads to big gains. 

Our people are at the heart of what we do. Through cross-discipline collaboration, this mission-driven and daring team is eager to define the new frontier of agricultural robotics. We are always asking hard questions, rapidly iterating, and getting our boots in the field to figure it out. We won’t give up until we’ve made a tangible and positive impact on agriculture.

Position Summary

Technical Support Engineers help support the development of our next generation “smart” farm and construction machines and play a key role in enabling further product development. 

The primary role of this position is to document issues, troubleshoot and diagnose problems, all while providing support with excellent communication skills.  This support will help keep our many types of machines fully functional and operational with a focus on improving every year.  The individual will support machines from a "remote" (i.e. office) environment. 

Tasks include performing root cause analysis and fixes, tracking issues and progress, and communicating with field technicians, product managers, agronomists, and engineers on a regular basis. To support learning and role effectiveness, Remote Support Engineers also spend some operating and testing equipment at the outdoor test site.

The position is based at our outdoor test site near Gilroy, CA.  Candidates need to be within a commutable distance (~50 miles) of Gilroy, CA and be willing to adjust schedules periodically to support day and night operations.  

Are you eager to learn about incredible new technologies while providing customer obsessed support of sophisticated agricultural and construction machines? Are you wanting to learn about robotic product development processes “from the ground up”?  If so, this is the role for you!

This position reports to the Test Site Manager at Blue River’s outdoor equipment test site near Gilroy, CA. 

 

Role Responsibilities

Support multidisciplinary engineering groups by: 

  • Remotely monitoring autonomous machinery
  • Troubleshooting and diagnosing issues 
  • Documenting issues and solutions 
  • Communicate technical information across groups 
  • Escalating issues as needed
  • Track recurring problems from identification to resolution

 

Required Skills and Experience: 

  • A high level of computer literacy, including the ability to execute or learn how to use a linux terminal, scripting, and common commands such as file search, pattern match in a file, disk space check, process monitoring, Secure Shell (ssh), secure copy, rsync
  • Ability to learn to safely and effectively operate heavy equipment and basic power tools
  • Quick learner with excellent verbal and written communication skills
  • Familiarity with robotic systems
  • Strong customer-support & team-oriented mindset
  • Bachelor's degree or relevant work experience in Engineering, Computer Science, Agricultural Engineering or related technical area.

Pluses

  • Experience with agriculture, construction and heavy equipment
  • Familiarity with, or exposure to, Ubuntu OS and Python
  • Experience troubleshooting and working with complex systems involving software, electronics and mechanical systems

Blue River is an Equal Opportunity Employer. We are committed to building a diverse team and encourage applications from people of all backgrounds. 

The US base salary range for this position is $25-40 per hour.

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process.

During the recruitment process, we may identify an alternative role or level which you are more suited to. If your ideal role at Blue River differs from the advertised position, we will provide an updated pay range as soon as possible during the hiring process.

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